Entry Level Customer Success Specialist (Bilingual English/Spanish)

Position Overview

As a Customer Success Specialist, you will provide high-level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that customers fully utilize the software they purchased by delivering both on-site (roughly 80%) and video conference (20%) support. You will work from a home office and be supplied with a company car, cell phone, and laptop computer.

Job Type: Full-time
Schedule: Monday to Friday
Work Location: On the road
Compensation: $50,000.00 - $54,000.00 per year

Key Responsibilities

• Provide exceptional, high-level customer support to automotive dealerships.
• Act as a consultant to ensure customers maximize the potential of the purchased software.
• Deliver both on-site support (approximately 80%) and video conference support (approximately 20%).
• Build and maintain strong customer relationships.
• Complete an intensive, paid training program including classroom instruction and online courses.

Required Qualifications

• Bachelor’s Degree or equivalent experience.
• Self-starter with excellent time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build and nurture strong customer relationships.
• Bilingual in English/Spanish is required.
• Valid driver’s license with a clean driving record (fewer than 2 moving violations in the last three years and no OVI/DUI/DWI in the last five years).
• Ability to travel with overnight stays up to 40% of the time.
• Reliable home internet with sufficient bandwidth for video conferencing.

Benefits & Perks

• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Health Savings Account.
• 401(k) with up to 6% matching (401(k) matching also available).
• Company car for business and personal use.
• Paid vacation, sick days, and eight paid holidays.
• Paid training to ensure success in your role.