Sr. Account Manager - Remote

Position Overview

Sharecare is a digital healthcare company that delivers software and tech‐enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data‐driven AI insights, evidence‐based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well‐being. The Account Manager role is designed to enhance existing client relationships, support account retention and expansion, and drive the sale of add‐on business. Location: Remote; candidates must be flexible working across multiple time zones as needed.

Key Responsibilities

• Manage day-to-day business with assigned accounts by overseeing the delivery of services, monitoring financial aspects, and resolving customer issues with internal teams.
• Drive contract renewal activities by engaging in pre-renewal strategy meetings, developing renewal packages, and negotiating terms to retain and grow existing business.
• Lead strategic planning efforts by collaborating with leadership to prepare Quarterly Business Reviews (QBRs), Annual Reviews, and tactical plans that ensure client satisfaction and account growth.
• Collaborate with reporting teams to analyze data and deliver monthly, quarterly, and annual reports, ensuring accurate and timely Salesforce usage.
• Work closely with implementation teams to streamline new account setups and improve service delivery processes.

Required Qualifications

• 5-8+ years of progressive experience in an account management or similar role.
• Demonstrated ability to understand healthcare and employer health benefit plan design.
• Education: Bachelor’s Degree required.
• Proven consultative sales and client relationship management abilities.
• Strong analytic, quantitative, written, verbal, and presentation skills.
• Ability to travel as business needs require.

Preferred Qualifications

• Experience in Sales, Marketing, Operations, and/or Technology.
• Education: Master’s Degree in business, health administration, or a clinical specialty is a plus.
• Diverse experience in various healthcare settings.
• Working knowledge of Salesforce.