Entry Level Account Manager

Position Overview

Tired of sales jobs that feel like you're reading from a script? Us too. As an Entry Level Account Manager for Frontier Communications, you'll talk to real people, share real solutions, and make real connections – all while leveling up your career, learning to be a leader, and making a difference in the lives of consumers. We'll teach you the ropes, then let your personality do the selling. Sales with a human touch (and a bit of swagger): we're the team behind the scenes making Frontier Communications look good and keeping folks connected without the boring corporate vibe. Whether it's chatting one-on-one, sharing the latest promo, or fixing a frown with a solution, our goal is to keep customers happy and the brand strong.

Key Responsibilities

• Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier's telecommunications products and services.
• Handle product inquiries, resolve conflicts to ensure satisfaction, and ensure all sales interactions comply with company policies and industry regulations.
• Review all sales orders to meet quality and compliance requirements to ensure a successful conversion through the sales process.
• Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience.
• Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department.
• Work closely with fellow Entry Level Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies.
• Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team.
• Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support.

Required Qualifications

• Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance.
• Strong experience in reviewing major client deliverables.
• Skilled in assisting sales team members with managing customer expectations and handling escalated concerns.
• Collaborative mindset with the ability to work with sales teams to improve strategies and techniques.

Benefits & Perks

• Compensation: Performance-based commission-only role with limitless earnings; Industry-leading incentives with OTE averages.