Customer Service Representative

Job Summary

Responsible for processing customer orders, inquiries, invoicing, and accounts receivable/cash receipts.

• Processes telephone, faxed and emailed orders from customers.
• Issues RMA (to customer) and Receiver (to shipping). Once item has been returned to appropriate department, Receiver paperwork is forwarded to CSR for appropriate disposition.
• Issues Credits to Customers as authorized by the CEO
• Assist collections for delinquent accounts.
• Completes other tasks and or assignments as required by management.
• Responsible for the quality and accuracy of own work.
• Complete job requirements & tasks in accordance with documented procedures & processes.
• Adherence to the Company?s Personnel Policies & Procedures

Knowledge/Skills

• Ability to use the computer and small office machines.
• Ability to read and follow written and or verbal instructions.
• Good communications and interpersonal skills.
• Maintains accurate and completed records.

Physical Requirements

• Lifting capabilities 1-2 lbs repeatedly with maximum lifting of 10 lbs.
• Range of Motion: Sitting, bending, walking, standing

Education and or Experience

Associates Degree in Business and or Accounting or equivalent experience.