Sales Solution Architect

Position Overview

We are looking for an experienced Sales Solution Architect to join ServiceNow’s team and help our customers succeed. Our ideal candidate is a motivated self-starter with a passion for customer success and a deep understanding of the technology industry. In this role, you will develop and implement sales strategies, solutions, and services that directly impact the success of our customers. If you are a customer-focused professional with strong communication and problem-solving skills, we want to hear from you!

Key Responsibilities

• Develop and implement sales strategies, solutions, and services for customers.
• Identify customer needs and drive engagement.
• Provide guidance on how to best utilize ServiceNow’s offerings.
• Create compelling presentations and demonstrations to showcase ServiceNow’s capabilities.
• Collaborate with internal stakeholders to ensure customer success.
• Develop materials and processes to ensure customer satisfaction.
• Proactively monitor customer accounts and identify opportunities for upselling.
• Analyze customer feedback and provide recommendations for improvement.
• Establish and maintain relationships with key customer stakeholders.
• Stay up-to-date on industry developments and trends.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in a similar role.
• Strong communication and problem-solving skills.

Preferred Qualifications

• Experience in the IT Service Management industry is a plus.

ServiceNow is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.