*Energy Crisis Specialist

Position Overview

The University of Oklahoma is hiring an Energy Crisis Specialist for the Center for Public Management (OU CPM) in Norman, OK. This role involves serving as a customer service representative, handling complex calls, and providing information about services. Candidates must have a High School Diploma or GED and a minimum of 24 months of customer service experience. Join OU CPM—a team dedicated to making a daily impact in public service since 1994.

Key Responsibilities

• Serve as the Senior Information Service Representative and primary customer contact at the Call Center.
• Identify customer needs, answer queries, and provide service information.
• Generate and mail forms required for service applications.
• Research information using a specialized database and maintain accurate call tracking.
• Participate in training sessions to stay updated on contact center and agency policies.
• Process and follow up on customer requests while managing complex or heated calls in a professional manner.

Required Qualifications

• High School Diploma or GED
• Minimum 24 months of experience in a call center or front-line customer service role
• Proficient in computer and telephone usage
• Strong verbal and written communication skills with keen attention to data accuracy and detail

Benefits & Perks

• Inclusive work environment that fosters respect, civility, and professional growth.
• Opportunity to make a meaningful impact in public service.
• Be part of a diverse community that values innovation, creativity, and collaboration.
• Compliance with important policies such as the The University of Oklahoma Norman Campus Tuberculosis Testing policy.