IT Service Desk II, Information Technology, Full-time

Job Description

This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments. Gathers requirements, makes technical recommendations, configures, and implements computer systems, subsystems or modifications to existing systems to achieve the objectives of projects assigned in the most efficient manner.

Qualifications

• Bachelor’s Degree that emphasizes Math, Business or computer science with 1 year of system support and analysis, Associates Degree/Certification.
• 2 years of help desk experience.
• Efficient in completing assigned tasks individually or as part of a team.
• Strong technical knowledge and be able to use that knowledge to analyze and resolve technical issues efficiently with minimal supervision.
• Experience with Norton Ghost, Cisco VPN, and Active Directory a plus. (Preferred)

Hours

Hours: Full-Time, 40 hours per week

Location

Location: Onsite at Brooks University Hospital campus at 3599 University Blvd South, Jacksonville, FL 32216

Compensation

Compensation: Experience, education and tenure may be considered along with internal equity when job offers are extended

Benefits of Working with Us

• Competitive Pay
• Comprehensive Benefits package
• Vacation/Paid Time Off
• Retirement Plan
• Employee Discounts
• Clinical Education and Professional Development Programs