Medical Equipment Customer Service Representative

Position Overview

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative for Home Healthcare Intake & Insurance Verification. In this role, you will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance verification, and coordination of essential services in a fast-paced, patient-centered environment. Compensation is between $19.50/hr and $20.50/hr depending on experience plus bonus opportunity.

Key Responsibilities

• Work cooperatively with team members and assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate effectively with patients, caregivers, referral sources, and internal teams while managing patient intake and verifying insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Prepare and process essential documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance for walk-in and retail equipment requests.
• Be available for on-call duties, drive a company vehicle, and make home deliveries as needed.

Required Qualifications

• High school diploma or GED equivalent.
• Excellent verbal and written communication skills with the ability to work cooperatively.
• Must pass a background check and drug screen, and possess a valid driver’s license (if applicable).
• Strong attention to detail with effective multi-tasking and organizational skills.

Preferred Qualifications

• One year of related work experience.
• Experience in home healthcare, medical billing, or patient intake.
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment.

Benefits & Perks

• Competitive Compensation: $19.50/hr – $20.50/hr plus bonus opportunity.
• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions.
• Medical, prescription, dental, and vision coverage.
• 401(k), HSA, and FSA/Dependent Care FSA plans.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).