Customer Service Representative PT (No Vaccination) - Texas Medical Center - Houston, Texas

Position Overview

Join our LAZ family as a Part-Time Customer Service Representative! Are you a team player who likes to have fun while you work, enjoys meeting people, and sparking conversations? We are an employee-first company that cares about you and your ideas. In this role, you will greet and create a welcoming atmosphere for our customers and clients. Compensation: $12/hr, Schedule: Part-time.

Key Responsibilities

• Greet patrons as they enter and exit locations; remain attentive to daily traffic patterns.
• Be responsive and timely with problem resolution while displaying a caring attitude and developing rapport with customers.
• Assist customers in lobbies and lanes; direct traffic safely when needed.
• Manage and communicate issues at kiosks and pay stations, providing clear details including device name and location.
• Promote premier customer satisfaction through a friendly demeanor and can-do attitude.
• Submit reports of maintenance issues and take ownership of the location and equipment appearance.
• Collaborate with the team by communicating issues and needs in a timely, consistent, and professional manner.
• Complete all required documentation for hours worked and other related duties as assigned.

Required Qualifications

• Experience Required: Strong customer service experience.
• You are charismatic, full of energy, and happy to assist patrons within set guidelines.
• Responsible – you never disappoint because it is not in your nature.
• Able to perform well under pressure and work with or without supervision.
• Capable of communicating professionally and effectively while remaining open to feedback and differing opinions.
• Demonstrates timeliness, a sense of urgency, and excellent teambuilding and interpersonal skills.
• Willingness to be flexible, learn, and work at various facility locations.
• Ability to handle challenging and sometimes emotionally charged situations.
• Proficient in speaking, reading, writing, and comprehending the English language.
• Dependable, reliable, and accountable for all actions and/or non-actions, including handling and returning company equipment.

Preferred Qualifications

• Qualifications: Cash handling experience is preferred.
• Qualifications: Parking industry experience is preferred.
• Education: High school diploma or GED preferred but not required.

Benefits & Perks

• Benefits: Enjoy a team atmosphere, growth opportunities, paid training (no experience needed), and free company uniforms.
• Benefits: Access Pay Activ On-demand earned wage program – get up to 50% of your earned wages immediately.
• Health Coaching & Resources – one-on-one health coaching available to all employees.
• Employee Assistance Program (EAP) – 24/7 confidential counseling for you and eligible household members.
• Smoking Cessation Program.
• Benefits: 401(k) with Employer Match.
• Benefits: Medical, dental, and vision plan options.
• Salary: Competitive salary.