Technical Support Specialist

Position Overview

Location: New Brunswick, NJ / Central New Jersey (Hybrid Daily Local Travel Required).
Employment Type: Contract Role (1099).

We’re a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. As a Technical Support Specialist, you’ll be the steady hand that ensures our operations run without disruption by managing daily workflows, troubleshooting routine technical issues, and performing in-person verification tasks as needed. This role is ideal for someone who is highly detail-oriented, can stay calm under time-sensitive conditions, and thrives in structured environments.

Key Responsibilities

• Follow structured procedures and checklists with accuracy and consistency.
• Monitor accounts, balances, and system statuses to confirm successful execution.
• Troubleshoot routine technical problems and escalate complex cases when necessary.
• Keep precise, auditable records of all actions and outcomes.
• Complete occasional on-site verification or setup tasks (requires local travel).

Required Qualifications

• Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues.
• Reliable & Structured: You maintain strong discipline and keep processes clean.
• Calm Under Pressure: You handle live or time-sensitive workflows without losing focus.
• Tech-Savvy: You’re comfortable navigating online platforms, tools, and browser-based systems.
• Locally Available: Based in NJ (or open to relocating) and able to meet daily in-person requirements.

Preferred Qualifications

• Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations).
• Familiarity with structured SOP-driven environments.
• Comfort with balancing technical and client-facing tasks.
• Achievement in competitive video games or strategy games.
• New grads and new workers welcome.

Benefits & Perks

• Competitive hourly pay with performance incentives
• Flexible schedule with reliable, repeatable workflows
• Opportunity to be part of the core engine of a fast-growing startup
• Clear processes and strong team support so you can perform with confidence