Tier-1 Network Monitor / Help Desk Support

Network Engineer Associate

Join our technology‑leading team of men and women that solve some of the world’s most complex technical challenges. GDIT is seeking an enthusiastic Junior Network Engineer to join our team in support of the Intelligence, Surveillance, and Reconnaissance (ISR) mission of the Air Force at Langley AFB, VA.

The Network Engineering team supports the Air Forces’ Distributed Common Ground System (DCGS) Processing, Exploitation, Dissemination (PED) Operations Center (DOC). Specifically, you will provide Tie‑1 Network monitoring, operational support, and Help Desk services across a global enterprise.

Responsibilities

• Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24/7 basis.
• Monitor all nodes for operational integrity.
• Respond to trouble calls and initiate/maintain trouble tickets and other logs documenting anomalies and corrective actions.
• Populate and examine trouble and error logs for troubleshooting and capturing metrics.
• Provide technical support to resolve incidents or escalate to the appropriate level.
• Monitor and administer network tools for troubleshooting and metrics for trends analysis.
• Log all network issues using the 480 ISRW approved system of record to facilitate trend reports.
• Provide technical support in data network planning, engineering, and design.
• Report all trouble calls to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed.
• Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation.

Qualifications

• Minimum of three (3) years of network operations experience.
• TS/SCI clearance (current or obtainable). Shift work and IAT Level II – Security Plus certification required.
• Skills: Help Desk Support, Network Monitoring Tools, Network Operations.
• US citizenship required.
• Location: On Customer Site; Travel required less than 10%; Telecommuting options onsite only.
• Scheduled weekly hours: 40; Work location: USA, VA – Langley AFB.

Benefits

• Competitive salary range: $55,806 – $74,750 (subject to experience and location).
• 401(k) with company match.
• Comprehensive health, dental, and vision coverage.
• Paid vacation, holidays, and additional paid time off for sick, personal, parental, military, bereavement, and jury duty leave.
• Short‑ and long‑term disability, life, accidental death and dismemberment, and business travel insurance.

Equal Opportunity Employer

GDIT is an Equal Opportunity Employer. We encourage applications from all qualified individuals, including Veterans, Asian and Pacific Islanders, people of color, individuals with disabilities, and those belonging to other underrepresented groups.