Help Desk Technician - 6 Month Contract

Help Desk Technician – 6 Month Contract, Jacksonville, FL

We are seeking a Help Desk Technician for a 6 month contract. This position is 100% Onsite and NOT Remote. Candidates must be located in the Jacksonville, FL area.

Help Desk Technician Responsibilities:

• Provide end user support in two office locations (one mile apart).
• Be the first point of contact for all IT related issues and escalate to IT team located in California when needed.
• Troubleshoot any networking audio video issues.
• Assist in onboarding new employees.

Help Desk Technician Qualifications:

• At least 2 years of Desktop End User Support.
• Knowledge of Virtualized/VmWare environments.
• Knowledge of VmWare Horizon or similar Virtual Desktop Infrastructure (VDI) solution.
• Must have a car to drive between two offices (one mile apart).
• Experience troubleshooting Windows/MacOS laptops.
• Experience fixing audio video issues related to VOIP (Cisco).
• Knowledge of Okta or similar IDM/IAM solution.
• Experience troubleshooting Wi-Fi/Network related issues.
• Knowledge of Office 365 Suite.

Benefits and Salary:

Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE.