Entry Level Computer Helpdesk Assistant

New York Professional Groupover 1 year ago
Valley Stream, New York, United States
On-site
Full-time
Beginner Level (< 1 year)

Job Description

Position Overview

Our client, a well-known company in Valley Stream, is hiring Computer Support Assistants to join their Help Desk team—the primary hub of technical assistance and support for computer systems, hardware, and software. As a Computer Support Assistant, you will support the Help Desk Support Specialists, ensuring that users receive prompt and effective assistance.

Key Responsibilities

  • Answering users' questions about system and computer functions
  • Training users on basic system and computer operations
  • Addressing system and user issues as they arise
  • Resolving issues in a timely and professional manner
  • Collaborating with the entire IT team and interacting with system and computer users across the company

Required Skills

Customer Service
Problem Solving
Computer Troubleshooting
User Training
Technical Assistance
Communication
Help Desk Support