Manager of IT Support​/Information Technologist II​/S

Position Overview

Manager of IT Support – The Manager of IT Support will lead a dynamic team of professionals that provide excellent IT service and support to the College of Natural Science (Nat Sci). This position is a mix of managing projects, mentoring team members, and providing hands-on IT support. The distributed team leverages a wide selection of technologies to support teaching and learning, research, and operations across multiple departments and programs. Working closely with other IT professionals as well as Nat Sci faculty, staff, and students, the ideal candidate will lead, motivate, and train team members while demonstrating excellent time and project management skills alongside proficient and professional communication.

Key Responsibilities

• Identify, initiate, oversee, and complete projects of moderate complexity
• Train, manage and oversee 6 to 8 IT support professionals located across campus
• Oversee IT purchases and ensure all University procurement policies are followed
• Identify gaps in internal policy and procedures and work with the wider team to craft and implement new ones
• Provide IT support for desktops and laptops running Windows, Mac OS, and Linux
• Provide IT support for printers, multi-function devices, and tablets
• Set up new tech devices and decommission old devices
• Support various software and web applications
• Manage and track College and Department software licenses, including user maintenance and installation
• Maintain IT inventory, including hardware and software
• Perform basic server updates, file permission setting changes, and AD group maintenance
• Perform basic Ethernet and WiFi network troubleshooting and manage basic network settings on various devices
• Support and maintain conference and classroom projectors and miscellaneous AV equipment
• Assist users with virtual meetings on Zoom and Microsoft Teams

Required Qualifications

• Requirements: Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; three to five years of related and progressively more responsible or expansive work experience in leading or managing a team; coaching others with technical and interpersonal skills; initiating, overseeing, and completing projects of moderate complexity; experience with operating systems Microsoft Windows and Mac OS; ability to lift and carry up to 25 lbs.; or an equivalent combination of education and experience.

Preferred Qualifications

• Excellent communication skills
• Ability to articulate technical concepts to non-technical users in a clear and friendly manner
• Possess a strong customer focus
• Prioritize customer satisfaction by going above and beyond to resolve issues promptly, follow up on user inquiries, and gather feedback to continuously improve the IT support experience
• Team player with a collaborative approach to problem solving
• A bachelor’s degree in computer technology or information systems, with coursework in an information-technology specialization

Benefits & Perks

• Health care, prescription, and dental coverage
• Base retirement program with University matching contribution
• Basic life insurance
• Educational benefits including a course fee courtesy program and educational assistance