HRIS Systems Analyst I

Position Overview

Mass General Brigham Incorporated relies on a wide range of professionals—including doctors, nurses, business people, tech experts, researchers, and systems analysts—to support patient care, research, teaching, and community service. As a not-for-profit organization, Mass General Brigham is committed to providing exceptional care and groundbreaking medical discoveries. In this role as part of the Human Resources Learning & Development Operations team, the Support Analyst will administer HR applications, provide system support, perform data auditing and analysis, and ensure prompt issue resolution. This position reports directly to the Manager, Learning & Development Operations.

Key Responsibilities

• Provide support for HR systems to help managers and employees research and resolve complex problems, recommending solutions or alternate methods to meet business needs.
• Assist the HR Support Center in troubleshooting complex inquiries.
• Recommend process improvements, innovative solutions, or policy changes to leadership to optimize HR system functions.
• Work cross-functionally with HR Operations, business, and corporate teams.
• Participate in developing training material and best practice processes for users.
• Take ownership and consistently deliver on commitments.
• Liaise with third-party vendors for troubleshooting user issues, system changes, and training needs.
• Exercise integrity and judgement in complex and ambiguous situations.
• Complete various projects and tasks as assigned.

Required Qualifications

• 2-3 years of experience in a Human Resources, Healthcare, or related setting.
• Proficiency with HR systems such as Workday, ServiceNow, HealthStream, Workforce Validate, and OnBase.
• Advanced knowledge of PC applications, including the Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong analytical, auditing, and data management skills.
• Exceptional interpersonal and communication skills.
• Ability to navigate and handle complicated situations with integrity and sound judgement.
• Familiarity with database management and security best practices.

Preferred Qualifications

• Bachelor’s Degree in Human Resources, Information Systems, or a related field.
• Experience with Primary Source Verification and Tuition Assistance.
• Prior experience in developing training materials and establishing best practices.

Benefits & Perks

• Remote: Remote
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)