Dynamic PC Support Techician

Position Overview

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA, the organization provides infrastructure and professional services to a wide range of clients. The Dynamic PC Support role performs tasks related to the repair of various client products—handling basic and moderately complex troubleshooting for desktops and laptops, supporting desk side applications and infrastructure, and interacting directly with clients to address technical issues promptly and accurately.

Key Responsibilities

• Provide customer support for designated equipment
• Answer client questions in a professional manner
• Accept and deliver all service calls assigned within the established service level agreement
• Meet established customer service satisfaction criteria as outlined in guidelines and policies
• Complete all administrative tasks and real-time reporting for each call as documented in policies
• Follow established policies, guidelines, and documents to ensure successful service delivery
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required
• Report all activity accurately and in a timely manner
• Adhere to all Safety policies and guidelines daily
• Perform additional duties as assigned to meet business needs

Required Qualifications

• Technical school certification or equivalent with 0-2 years of relevant experience
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License with reliable transportation, valid registration, and adequate insurance
• Strong communication skills regarding technical issues with clients
• Ability to drive to client locations, including long distances and occasional overnight assignments
• Capability to lift or move computer equipment up to 50 lbs
• Must own a basic repair tool kit

Preferred Qualifications

• Previous customer service experience is a plus