CSR/Teller

Job Title

We are seeking a dedicated and customer-oriented individual to join our team as a CSR/Teller at Fifth Third Bank. As a CSR/Teller, you will have the opportunity to assist and support our valued customers with their financial needs and inquiries. This position requires a personable and detail-oriented individual with exceptional communication skills and a passion for providing excellent customer service. If you have a strong understanding of banking products and services, and are looking for a rewarding career in the financial industry, we encourage you to apply for this role.

Your Responsibilities

• Provide excellent customer service by addressing and resolving customer inquiries and concerns in a timely and professional manner.
• Assist customers with financial transactions, including deposits, withdrawals, and account transfers.
• Educate customers on the bank's products and services, including loans, credit cards, and savings accounts.
• Maintain a thorough understanding of bank policies, procedures, and regulations to ensure compliance and accuracy in all transactions.
• Process and review documents and forms related to customer accounts, such as account openings, loan applications, and account updates.
• Act as a liaison between customers and other bank departments to ensure efficient and effective communication.
• Promote and cross-sell bank products and services to meet customer needs and goals.
• Keep accurate records and documentation of customer interactions and transactions.
• Follow all security and privacy protocols to protect customer information and prevent fraud.
• Participate in training and development programs to continuously improve knowledge of banking products and services.
• Collaborate with team members to achieve branch goals and provide a positive work environment.
• Handle and balance cash drawers and maintain accurate records of cash transactions.
• Comply with all company policies and procedures, including those related to customer confidentiality and employee code of conduct.
• Maintain a professional and courteous demeanor at all times, representing the bank in a positive manner.
• Continuously seek opportunities to improve customer satisfaction and provide feedback to management on ways to enhance the customer experience.

Equal Opportunity Employer

Fifth Third Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.