Patient Logistics Center Lead Dispatcher

Position Overview

At HCA Florida Memorial Hospital, we invest in our team and put you first. Join us as a Patient Logistics Center Lead EMT where you will be pivotal in coordinating patient transportation, ensuring safe and efficient transfers across our facilities. Every role has an impact on our patients’ lives, and your contribution will help drive our success.

Key Responsibilities

• Functions as both the Lead Dispatcher and CDT agent when delegated.
• Facilitates timely patient transfers for inter/intra-facility and third‐party resources, including both ground and air transfers.
• Collaborates with the Assistant Clinical Nurse Manager and Manager of Operations to oversee workflows, staffing, and data collection.
• Coordinates emergency, urgent, and elective patient transfers by utilizing established clinical protocols and reliable communication systems.
• Maintains accurate patient and workflow records using multiple technology platforms.
• Exhibits exceptional customer service and professional communication with patients, medical staff, and other stakeholders.

Required Qualifications

• Minimum 2 years of clinical or hospital experience.
• Required: EMS or Dispatch experience.
• Required Certification: EMT (Emergency Medical Technician) and EMD (Emergency Medical Dispatcher) Certificate or approved equivalent.
• Demonstrated ability to perform in a fast-paced transfer or call center environment.

Preferred Qualifications

• Experience in an emergency department (ED) or acute hospital setting.
• Supervisory experience.
• Call Center/Transfer Center experience.
• Associate Degree or higher.

Benefits & Perks

• Comprehensive medical coverage including prescription drug, behavioral health, and free telemedicine services.
• Additional options for dental, vision, life, disability, and supplemental health protection plans along with auto and home insurance.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay based on years of service.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support benefits including fertility, family building, and adoption assistance.
• Referral services for child, elder, and pet care, as well as home and auto repair and event planning.
• Consumer discounts, retirement readiness programs, and preferred banking partnerships.
• Education assistance covering tuition, student loans, certification support, and dependent scholarships.
• Colleague recognition program and a robust Time Away From Work Program offering paid time off, family leave, and disability coverage.
• Employee Health Assistance Fund offering free employee-only coverage based on income.