Customer Success Advisor

Position Overview

Demonstrates and delivers a distinguished and delightful customer service experience. Registers purchases using the designated cash register, offering customers courteous, fair, welcoming, and efficient checkout support.

Key Responsibilities

• Interacts with customers and patients by welcoming them warmly and providing guidance on products and services to create a positive service encounter; handles and resolves customer queries for a satisfactory experience.
• Sets the standard by exemplifying and communicating effective customer service strategies, including greetings, eye contact, courtesy, and adherence to company service principles such as preemptively offering help and ensuring satisfaction.
• Ensures customers receive service that is respectful, genial, speedy, and productive.
• Guides customers on recommended purchase selections and suggests additional or upgraded products.
• Logs customer purchases using the designated cash register, manages cash transactions, dispenses change, and handles voids, returns, rain checks, refunds, and exchanges as required.
• Maintains cleanliness and orderly appearance of counters and shelves, monitors inventory levels, and records transactions accurately; receives and prices items based on manager or shift leader directives.
• Implements measures to uphold company asset protection guidelines aimed at limiting profit erosion.
• Ensures compliance with state and local regulations concerning regulated products, such as alcohol and tobacco.
• Creates and manages displays covering promotional, seasonal, and sale merchandise; implements resets and alterations according to directives.
• Assists in managing stock rotation by following the first in, first out system to maintain product freshness and restocks items as needed.
• Possesses operational understanding of store systems and equipment.
• Assists clients with photography needs, including digital passport photo services, poster printing, creative machine usage, and suggesting promotional photo products.
• Takes charge of web order pickup duties by supervising Picture Care Plus orders, assembling orders, and handing them to customers upon store arrival.
• Helps maintain the store’s cleanliness and organization through interior and exterior maintenance duties.
• Ensures adherence to all company policies and rules while nurturing professional rapport with colleagues.
• Completes exceptional assignments and additional tasks as needed.
• Attends training events and successfully fulfills PPLs as directed by the Manager or specified by the corporate office.

Required Qualifications

• Ability in English reading, writing, and oral expression is a must.
• Flexibility to work evenings, weekends, and varying schedules.
• A minimum six-month history in a retail role.
• Commitment to mastering English reading, writing, and speaking skills (with an exception in Puerto Rico).
• Applicants with prior arrests or convictions will be given fair consideration.

Preferred Qualifications

• Candidates with a history of working at Walgreens are preferred for this position.

Benefits & Perks

• Compensation: The actual compensation will depend on factors such as geography, skills and abilities, education, experience, and other relevant factors.
• Benefits: Please click here to review benefits details.
• This role will remain open until filled.