Virtual - Retention Sales Comcast Business

Position Overview

Comcast brings together the best in media and technology, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, Comcast is at the forefront of change and offers remarkable career opportunities. In this role, you will support Comcast Business Services by retaining our existing customer base. You will empathize with clients, resolve outstanding issues, renegotiate agreement terms, and sell additional products that meet customers' business needs. If you share our passion for teamwork and innovation, this is your opportunity to fast-forward your career.

Key Responsibilities

• Use active listening and empathy to own customer issues through to resolution.
• Communicate a professional sense of urgency across departments to rectify issues.
• Minimize customer churn by strategically offering product bundles and competitive pricing.
• Proactively contact clients at high churn points (e.g. 3-6 months prior to contract expiration) to ensure satisfaction and secure renewals.
• Meet or exceed budgeted retention goals for all product lines.
• Demonstrate strong problem solving and communication skills.
• Maintain regular, consistent, and punctual attendance—including working nights, weekends, and overtime as necessary.
• Identify upselling and cross-selling opportunities to expand customer accounts.
• Promote new products and services to enhance customer lifetime value.

Required Qualifications

• High School Diploma or GED.
• 2-5 Years of relevant work experience.
• Must reside in Comcast's West Division (Arizona, Iowa, Idaho, Kansas, Minnesota, Missouri, Montana, North Dakota, Nebraska, New Mexico, Nevada, Oklahoma, Texas, Utah, Wisconsin, and Wyoming).
• Ability to work independently in a virtual environment with a dedicated home office meeting requirements (quiet work area, steady work surface, comfortable chair, adequate lighting, and a minimum 100mbps hardwired internet connection).
• Proven active listening, empathy, and problem solving skills with excellent communication.
• Adaptability, professional integrity, and a collaborative spirit are essential.

Benefits & Perks

• Compensation: Base pay of $18.95, with eligibility for commission (for sales roles) or bonus (for non-sales roles).
• Benefits: Best-in-class benefits designed to support you physically, financially, and emotionally. These benefits include expert guidance and a range of options that cater to your needs.
• Access to innovative digital tools and career advancement opportunities.
• Flexible work environment with virtual work opportunities.