Entry Level Client Service Reps - Paid Training

Position Overview

As an Entry Level Customer Success Specialist based in Brooklyn, NY, you will provide high-level customer support to approximately 50-70 automotive dealerships. Functioning as a consultant, you will ensure that customers fully leverage the software they purchased through on-site (80%) and video conference (20%) support. Operating from a home office, you will be equipped with acompany car,cell phone, andtablet.

Established in 1866, Reynolds and Reynolds offers a complete Retail Management System for automotive dealerships. The company fosters energizing projects, high-powered teaming, continuous learning, and professional growth.

Key Responsibilities

• Provide expert on-site and video conference support to automotive dealerships.
• Ensure customers maximize the value of their purchased software.
• Act as a consultant to advise and troubleshoot customer needs.
• Travel for on-site support, including participation in an intensive training program.
• Build and maintain strong customer relationships.

Required Qualifications

• Bachelor’s Degree or equivalent experience.
• Excellent customer service and organizational skills.
• Proven ability to build strong customer relationships.
• Willingness and ability to travel – including overnight hotel stays up to 50% during the training period (approximately 6 months) and 1-2 trips per month after training.
• Must have reliable home internet with sufficient bandwidth for video conferencing.

Benefits & Perks

• Paid Trainingincluding classroom instruction at offices in Houston, TX and Dayton, OH, along with online courses for in-depth product and industry knowledge.
• Medical, dental, vision, life insurance, and a health savings account.
• Company carfor both business and personal use.
• Working remotelywith a company cell phone, laptop, and other provided home office equipment.
• Ongoing professional development and training opportunities.