Telecomm Services Specialist

Position Overview

The Virginia State Police (VSP) is seeking to hire a Telecom Services Specialist in our Communications Division at State Police Headquarters in North Chesterfield, Virginia. The successful candidate will program smartphones and maintain the GWIDS (GETS/WPS Information Distribution System) database by managing user privileges, adding or removing users, and tracking user locations; collaborate with the Mobile Device Team to resolve technical issues; interface with personnel at all levels, Virginia Information Technology Agency (VITA), and telecommunications vendors; maintain inventory records for Division telecommunications equipment and electronic test equipment; update files and databases, including Department cell phone spreadsheets and cell phone directory; verify and update records for surplus property items; assist VSP field staff in locating and identifying subscriber assets for upgrades and installations; conduct annual audits of the Statewide Agencies Radio System (STARS) equipment with UARC representatives; and work with Communications and Equipment Repair Technicians to update the Vehicle Asset Checklist and maintain asset records in an automated inventory system.

Key Responsibilities

• Program smartphones and maintain the GWIDS database.
• Manage user privileges, add or remove users, and track user locations.
• Collaborate with the Mobile Device Team to resolve technical issues.
• Interface with personnel at all levels, VITA, and telecommunications vendors.
• Maintain inventory records for Division telecommunications equipment.
• Update files and databases, including Department cell phone spreadsheets.
• Verify information and update records for surplus property items.
• Assist VSP field staff in locating and identifying subscriber assets.
• Conduct annual audits of STARS equipment with UARC representatives.
• Update the Vehicle Asset Checklist and maintain asset records.

Required Qualifications

• Knowledge of hardware, software, and operational procedures related to phone configurations.
• Skill in operating mobile devices and using Microsoft Office applications, particularly Word and Excel.
• Ability to create and use formulas and leverage built-in functions for calculations.
• Demonstrated ability to conduct research, analyze data, and extract essential information.
• Strong communication skills in English, both oral and written.
• Comprehensive training and experience in wireless technology.
• Proficient in asset management systems with experience in research and data analysis.
• High School Diploma or GED equivalent.

Benefits & Perks

• Hourly Rate: $28.03
• Benefits: No benefits offered.