Senior Technician

Position Overview

Univision Computers provides Managed Information Technology services and acts as the IT Department for a diverse clientele. Founded in 1989 and headquartered in Missoula—with additional remote branches across Montana and Washington—Univision prides itself on a collaborative work environment built on teamwork, accountability, and trust.

As an IT Technician, you will be the first point of contact for customers, troubleshooting issues both remotely and on-site. Note: This is an on-site position and candidates must reside in or near DeLand, Florida.

Key Responsibilities

• Serve as the first point of contact for technical assistance via phone, email, and ticketing systems.
• Perform remote and on-site troubleshooting using clear diagnostic steps.
• Identify issues, determine next steps, and either resolve or escalate per documented procedures.
• Guide customers through solutions and explain technical concepts in plain language.
• Document incidents, actions taken, and resolutions accurately and promptly.
• Follow up with customers to ensure resolution and satisfaction.
• Provide accurate information on IT products, services, and best practices.
• Share customer feedback and suggest improvements to processes and documentation.
• Travel locally to client sites as needed.

Additional responsibilities may include workstation setup and support, user onboarding, basic network troubleshooting, and contributing to project work and mentoring teammates.

Required Qualifications

• Solid understanding of computers, operating systems, and basic networking concepts.
• Clear, professional communication and a customer-first mindset.
• Methodical troubleshooting skills and strong documentation habits.
• Valid driver’s license and reliable transportation for local client visits.
• Familiarity with Microsoft Windows, Microsoft 365, and common business applications.

Preferred Qualifications

• Experience building/repairing computers or supporting small environments.
• Exposure to ticketing systems, RMM/PSA tools, and remote support platforms.
• Knowledge of identity and endpoint management (e.g., Active Directory/Entra ID, Intune, Group Policy).
• Understanding of networking fundamentals (VLANs, firewalls, WiFi) and backup/virtualization concepts.
• Formal IT training or certifications (e.g., CompTIA, Microsoft) or relevant coursework.

Benefits & Perks

• Competitive Base Salary (DOE)
• Medical, Dental, and Vision Insurance available
• Retirement Plan with a Company Match after one year of employment
• Flexible Work Hours
• Remote-work friendly environment
• Dog friendly office environment

Note: All employees are subject to a Criminal Background Check and must complete a pre-employment screening process.