Account Service Representative

Position Overview

Are you looking for an opportunity in an energetic office environment that allows you to utilize your administrative and customer service skills? Ask yourself the following questions to see if the Account Service Representative at R2 Logistics is the right role for you: Are you an outgoing problem-solver who multitasks effectively and strives for perfection? Do you thrive in a fast-paced team-oriented setting? Would you describe yourself as proactive, persuasive, and disciplined? The Account Service Representative (ASR) plays a vital role in our operation’s structure. As a third-party logistics provider (3PL), R2 Logistics provides shipping solutions for manufacturing customers nationwide. ASR’s ensure seamless communication from order entry to freight delivery, allowing us to provide the highest level of customer service. Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees, evolving into an industry leader through unparalleled customer service and a ‘strive to win’ competitive mentality. R2 Logistics is an equal opportunity employer and participates in E-Verify.

Responsibilities:

• Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
• Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
• Problem Resolution – Proactively investigating transit issues, assessing their impact on delivery times, and collaborating with team members to provide solutions for on-time delivery
• Schedule management – Creating pickup and delivery appointments via phone and email; notifying team members of any scheduling conflicts
• Book loads – Negotiating rates with partner carriers to cover shipments
• Assist with additional responsibilities as needed

Requirements:

• A proactive approach to problem-solving
• Effective and persuasive communication skills
• Ability to provide outstanding customer service when faced with challenges
• Excellent follow-up skills with a keen eye for detail
• Ability to multitask and produce results in a time-sensitive setting
• Energetic and positive attitude

Benefits:

• Medical/Dental/Vision/Life insurance
• Paid holidays, vacation, and sick time
• 401K with company match
• Competitive compensation
• Full-cycle training (industry & position)
• Competitive base salary
• Opportunity for internal career advancement