Collector II- Remote

Position Overview

Under established guidelines and procedures, the Collector II will be responsible for the timely collection of delinquent accounts. This role involves performing tasks within established department policies and procedures to ensure that the delinquency ratio remains within the parameters set by the credit union's Board of Directors. The Collector II will make recommendations in response to member inquiries and discrepancies, complete documentation for special payment arrangements and arrears, and contribute to the development or revisions of collection processing procedures. Additionally, the position requires responding to member inquiries in a timely manner and documenting collection activities on past due accounts, negative share, and over-the-limit accounts. The Collector II will also document processing and data quality concerns for departmental and management review, ensuring compliance with all applicable policies and procedures.

Key Responsibilities

• Contact members for payment on assigned past due accounts
• Locate and contact members through skip trace and other collection methodologies
• Order and review credit reports to help direct cash flow and budget discussions with assigned accounts
• Make recommendations in regards to delinquent accounts for management review
• Negotiate and establish repayment process within defined organizational guidelines
• Maintain clear and concise documentation using the on-line collection system for all member contacts
• Function as point of contact for member inquiries regarding loan and share accounts as they relate to credit union collection practices
• Communicate and interface efficiently and effectively with law enforcement agencies, judicial departments, peer collectors, and repossession vendors
• Review and analyze records and transactions to resolve payment discrepancies
• Prepare and process fraud or suspicious activity reports as necessary, based on account research and review
• Prepare and process required reporting data for management review
• Provide support in various areas as needed

Required Qualifications

• High school graduate or equivalent
• Two years collection experience
• Familiarity with current bankruptcy laws and previous experience in representing a credit union or financial institutions in court as needed
• Advanced analytical and organizational skills
• Exceptional member service and communication skills
• Ability to manage multiple projects with minimal supervision
• Advanced with Microsoft Windows and Spectrum, with an emphasis on spreadsheet analysis
• Advanced knowledge of Fair Debt Collection, applicable laws and regulations, and credit union policies and procedures

Benefits & Perks

• Competitive total rewards packageincluding a wide range of medical, dental, vision, financial, and other benefits
• 401(k) matching
• Excellent 401(k) plan