Road Logistics Operations Supervisor

Position Overview

When you join Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimizing processes and ensuring that inventory and shipments move efficiently. As a Road Logistics Operations Supervisor, you are responsible for overseeing daily logistics operations, managing carrier relationships, and leading a team to deliver superior service and operational efficiency. Your work supports vital deliveries—from ensuring life-saving medicines reach patients to transporting critical industrial equipment.

Key Responsibilities

• Supervise daily inbound and outbound shipment activities to ensure optimal resource utilization and customer satisfaction.
• Manage carrier relationships, monitor performance metrics, and recommend changes in mode or provider as needed.
• Conduct rate and service analyses to align with customer expectations.
• Investigate shipment exceptions, compile claim documentation, and oversee resolution in compliance with industry standards.
• Assist in developing and maintaining Standard Operating Procedures (SOPs) for the Road Logistics Department.
• Identify and implement process improvements, including automation opportunities, to enhance operational performance.
• Support the establishment and communication of customer service standards across all accounts.
• Maintain and publish scheduled reports on productivity, workflow, performance, and financial contribution.
• Lead and support a team to ensure high-quality operational services and act as a secondary contact for escalations.
• Collaborate on investigations related to service issues, losses, and escalations.
• Monitor team productivity and partner with management to assess employee development and initiate improvement plans.
• Coordinate with operations management to implement approved process changes and drive continuous improvement initiatives.
• Ensure adherence to QSHE (Quality, Safety, Health, Environment, Security & Dangerous Goods) standards and company policies.

Required Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, or Business Administration (preferred).
• 4+ years of freight forwarding or logistics experience, including at least 2 years in a leadership role.
• Proficiency in Transportation Management Systems (TMS) and Microsoft Office Suite (Excel for data analysis and reporting).
• Deep understanding of Less-than-Truckload (LTL) and Full Truckload (FTL) operations, international trade regulations, and hazardous materials (hazmat) handling.

Benefits & Perks

• Compensation: Great compensation package.
• Medical/Dental Benefits: Comprehensive medical and dental benefits package.
• 401k Retirement Savings Plan: Competitive retirement savings plan.
• Employee discounts.
• Tuition reimbursement.
• Excellent training programs.
• A dynamic global work environment.