Customer Service Rep II

Job Title

We are looking for a skilled Customer Service Representative II to join our team in Houston, TX. In this long-term contract position, you will play a vital role in ensuring smooth logistical operations, providing exceptional support to customers, and collaborating with various departments to meet organizational goals. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.

Your Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Manage logistics tasks including coordination with suppliers and validation of operational plans.
• Support billing and revenue accounting processes to ensure accuracy and compliance with policies.
• Assist in onboarding procedures for new team members and contingent workforce.
• Collaborate with business units to implement risk management strategies and ensure adherence to procedures.
• Handle public relations tasks to maintain a positive company image and relationships with stakeholders.
• Monitor and adapt to changes in utilities, NIS, and Nerc standards to maintain compliance.
• Participate in QA management to uphold quality standards across operations.
• Utilize decision-making skills to address challenges and implement effective solutions.
• Ensure courteous communication and maintain professionalism in all customer interactions.

Qualifications

• Proven experience in customer service or logistics-related roles.
• Strong understanding of procedures, policies, and compliance standards.
• Proficiency in billing processes and revenue accounting.
• Ability to manage onboarding and staffing within a team environment.
• Familiarity with risk management practices and validation plans.
• Excellent communication and public relations skills.
• Knowledge of utilities, NIS, Nerc, and related standards.
• Demonstrated ability to adapt to changes and work effectively in a dynamic environment.
• Candidates must be bilingual (English /Spanish).

About TP

TalentMatch

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Benefits of Working with TP

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Legal Considerations

All applicants: All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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