Customer Support Specialists - Bilingual Call Center Exp. Required

Position Overview

Join Our Mission-Driven Team as a Customer Support Specialist at CDS in Texas, where we empower individuals with disabilities to self-direct their care and live more independently. At CDS in Texas, our compassionate and dedicated team supports individuals and families every day. Location: Texas (CDS in Texas) Salary: $33,280 – $37,440 annually.

Key Responsibilities

• Answer and triage inbound calls and emails with professionalism and empathy
• Provide in-person support to members visiting the office
• Assist with employment verifications and general inquiries
• Maintain accurate member data and update demographics
• Disburse documents to appropriate departments
• Support multiple departments with a variety of administrative tasks

Required Qualifications

• Education: High school diploma or GED
• Experience Required: 1+ year of call center experience
• Ability to type 35 WPM with 80% accuracy
• Strong interpersonal, problem-solving, and multitasking skills
• A positive, team-oriented attitude and a commitment to confidentiality

Preferred Qualifications

• 1–2 years of experience in a healthcare setting
• Bilingual in Spanish (highly preferred)

Benefits & Perks

• Be part of a mission-driven organization that truly changes lives
• Work with a supportive and compassionate team
• Enjoy a dynamic and engaging work environment
• Make a difference in the lives of individuals and families across Texas