AI Application Test Engineer

Role Overview:

The AI Application Test Engineer will be responsible for validating AI-enabled web and voice bot applications through comprehensive manual and functional testing. This role requires strong ownership of testing activities, close collaboration with cross-functional teams, and clear communication with stakeholders in an Agile delivery environment.

Key Responsibilities:

• Perform hands-on testing of AI-enabled web and voice bot applications.
• Develop and maintain all QA artifacts, including:
• Test Plans
• Test Scenarios and Test Cases
• Test Data Preparation
• Test Execution Results and Defect Reports
• Validate conversational flows, intents, entities, and responses for AI applications.
• Coordinate testing activities with onsite and offshore teams, including knowledge transfer and handover.
• Participate in Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Support production validation and post-release testing activities.
• Prepare and share daily, weekly, and monthly QA status reports.
• Communicate effectively with business stakeholders and leadership teams (Director and Senior Director levels).

Required Skills & Experience:

• Hands-on experience testing AI-based applications, including chatbots or voice assistants.
• Strong experience in manual testing of web applications and APIs.
• Solid understanding of Agile/Scrum methodologies.
• Experience working with distributed (onsite/offshore) teams.
• Strong analytical, troubleshooting, and documentation skills.
• Excellent verbal and written communication skills.

Preferred Skills:

• Experience testing conversational AI platforms (chatbots, IVR, NLP-based systems).
• Exposure to test automation or AI testing tools is a plus.
• Familiarity with CI/CD pipelines and DevOps testing practices.

Behavioral Competencies:

• Strong attention to detail and commitment to quality.
• Ability to work independently in fast-paced environments.
• Proactive collaborator with strong stakeholder management skills.