Patient Service Representative

Job Description

Busy physician's office looking for a front office, point of contact to assist in the administrative operations of a new practice location. Duties include greeting patients, verifying insurance information, collecting applicable co-payments, answering multiple phone lines, processing paperwork, scheduling and rescheduling appointments, arrange patient referrals and ensuring a clean and safe environment for patients. Be outgoing and a team player. The ideal candidate will be able to manage their time, operate efficiently in a fast paced environment and maintain professionalism in stressful situations. Fulltime, Monday-Friday 8a-5p.

General Task List

• Serves patients by greeting and assisting them with necessary paperwork, scheduling appointments, and maintaining proper records and accounts
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
• Distribute forms and paperwork to patients and check over them to ensure all fields are completed
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
• Maintains patient accounts by obtaining, recording, and updating personal and financial information upon arrival for appointments
• Maintains patient chart by ensuring that all necessary documentation from past system has been scanned in appropriately
• Providing reminder phone calls to patients to ensure that they will be attending their appointments, rescheduling when necessary
• Obtains revenue by recording and updating financial information, recording and collecting patient charges
• Inquires with patient insurance when necessary to ensure that patient has active coverage
• Monitors patient accounts for upcoming appointments to ensure that pre-registration has been completed
• Scans and routes patient documents appropriately
• Maintains outgoing referrals for recommended additional consultations within other specialties
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies
• Receives and routes incoming faxes appropriately
• Schedule necessary follow up visits prior to patient leaving
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Contributes to team effort by accomplishing related results as needed
• Subject to additional tasks deemed appropriate by leadership

Qualifications

• High school diploma or equivalent
• Prior medical experience: preferred
• Medical terminology: preferred
• Excellent organization and time management skills
• EPIC Experience: preferred

Job Type

Job Type: Full-time

Pay: From $18.00 per hour

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location

Work Location: In person