Patient Financial Services Specialist

Position Overview

At Tampa Family Health Centers, a recognized leader in empathy-driven care and innovation, we are seeking a Patient Financial Services Specialist. In this remote role (serving the Tampa, FL region), you will provide exceptional support to patients and healthcare providers using the EPIC system. You will manage inquiries, resolve issues, and maintain work queues to ensure a positive patient experience, all while collaborating with various departments.

Key Responsibilities

• Respond to patient and provider inquiries via phone, email, and live chat with timely, accurate information.
• Monitor and manage Work Queues (WQs) to ensure timely resolution of tasks and issues.
• Maintain detailed documentation of customer interactions, issues, and resolutions in patient accounts.
• Provide training and support to users on effective use of the EPIC system.
• Collaborate with the Revenue Cycle Management (RCM) team and Operations to ensure seamless service delivery.
• Generate and analyze reports on customer service activities, identifying trends and opportunities for improvement.
• Communicate regularly with leadership regarding trends, issues, and system optimization opportunities.

Required Qualifications

• High School Diploma or equivalent required; EPIC certification preferred.
• Minimum of 2 years of healthcare customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Proficiency in using the EPIC system.
• Ability to manage multiple tasks, prioritize effectively, and maintain a keen attention to detail.
• Capability to interpret insurance correspondence and communicate clearly with responsible parties.
• Strong ability to work independently while also being an effective team contributor.

Benefits & Perks

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Generous PTO and 7 paid company holidays
• 401(k) program with employer contribution after one year
• Employee discount program for tickets, movies, travel, and other entertainment options