Entry-Level IT Helpdesk Specialist

District of Mississippi Professional Group3 days ago
Fulton, MS, United States
On-site
Full-time
Junior Level (1-3 years)

Job Description

Job Description

Our client, a well-known company located in Fulton, is now hiring Computer Support Assistants! The Computer Support Assistants are an important part of the Help Desk team, which is the primary hub of technical assistance and support related to computer systems, hardware, and software.

As a Computer Support Assistant, you will be responsible for supporting the Help Desk Support Specialists. Duties include:

  • Answering users' questions
  • Training users on basic system and computer functions
  • Addressing system and user issues
  • Resolving issues in a timely and professional manner

The Help Desk team works with the entire IT team, and may interact with system and computer users across the company.

Required Skills

Communication
Software troubleshooting
Customer service
Hardware troubleshooting
Problem-solving
Basic computer systems knowledge
User training
Technical support