Entry-Level IT Helpdesk Specialist
District of Mississippi Professional Group3 days ago
Fulton, MS, United States
On-site
Full-time
Junior Level (1-3 years)
Job Description
Job Description
Our client, a well-known company located in Fulton, is now hiring Computer Support Assistants! The Computer Support Assistants are an important part of the Help Desk team, which is the primary hub of technical assistance and support related to computer systems, hardware, and software.
As a Computer Support Assistant, you will be responsible for supporting the Help Desk Support Specialists. Duties include:
- Answering users' questions
- Training users on basic system and computer functions
- Addressing system and user issues
- Resolving issues in a timely and professional manner
The Help Desk team works with the entire IT team, and may interact with system and computer users across the company.
Required Skills
Communication
Software troubleshooting
Customer service
Hardware troubleshooting
Problem-solving
Basic computer systems knowledge
User training
Technical support