Specialist 1, FMO Customer Support Agent

Position Overview

Location: Warehouse Operations & Mainten
Salary: $45,000.00 – $55,000.00
Education: High School Diploma or GED
Experience Required: 1 to 3 years

This position is part of the FMO Administrative Services team that supports Facilities, Maintenance & Operations (FMO) as essential personnel. The Call Center and Data Support agents work in a contact center environment performing call center operations as the initial point-of-contact for all schools and auxiliary facilities’ maintenance concerns. The department provides a range of specialized support services that consist of maintenance service requests, work order confirmations, payroll processing, purchase requisitions, and special project data entry. Coordinates with other departments, vendors, schools, and community stakeholders providing information in response to general inquiries ensuring delivery of excellent customer service.

Key Responsibilities

• Receives and evaluates FMO calls and concerns to create maintenance notification service requests according to priority level. Track and document maintenance work order requests.
• Conducts and provides in-office and remote support for emergency response communication during business hours and after hours for inclement weather and unforeseen emergent events.
• Assists leadership team with follow-up and settlement of customer inquiries/concerns.
• Process payroll for FMO departments and assists with all payroll-related concerns.
• Creates purchase requisitions/shopping carts for FMO including emergency requests and all monthly and miscellaneous orders for Custodial Operations.

Required Qualifications

• Education: High School Diploma or GED
• Experience Required: 1 to 3 years
• Requirements: SAP, Time Clock Plus, Microsoft Office, CISCO Finesse, Office equipment (computer, copier, etc.), SharePoint