Software Consultant- Northeast Region

Position Overview

At Alpine, an ITW company and a leader in delivering software solutions to the construction industry, you will serve as a Software Support Consultant in the Northeast region. In this role you will maintain and grow customer relationships by providing technical support, training, and consultation for Alpine’s proprietary software suite across New York, New Jersey, Connecticut, Massachusetts, and Pennsylvania. You will act as a trusted advisor to component manufacturers, helping them optimize business operations, improve efficiency, and fully leverage our software solutions.

Key Responsibilities

• Partner with customers within the assigned territory to maximize their use of Alpine software and improve business operations.
• Maintain existing customers and support new business opportunities by providing software demonstrations, training, and technical assistance.
• Collaborate with Sales to support new account acquisition and successful onboarding.
• Evaluate plant operations and recommend software applications to increase productivity and streamline workflows.
• Manage technical implementation projects including software installation, configuration, and user training prior to transition to the Help Desk team.
• Serve as a regional software expert and escalation point for higher-level technical inquiries.
• Introduce customers to new features, releases, and best practices for using Alpine software.
• Build strong, long-term relationships with customer teams through regular communication and consultation.
• Partner cross-functionally with Sales, Development, and Product Management to relay market insights and customer feedback.
• Support regional and national conversion projects as needed.
• Perform other duties as assigned.

Required Qualifications

• Strong analytical and troubleshooting skills with a focus on customer satisfaction.
• Excellent written and verbal communication skills, with the ability to present technical information to varied audiences.
• Highly organized, proactive, and self-directed with strong project management abilities.
• Proven record of building positive relationships with customers and internal teams.
• Ability to travel regionally up to 70%.
• Valid driver’s license and good driving record required.

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, Architecture, or Construction Management.
• Experience with truss design, component manufacturing, or related construction processes.
• Background in software implementation, consulting, or technical support.

Benefits & Perks

• Path for advancement and a competitive salary.
• A comprehensive benefits package designed to help you care for yourself and your family.
• Compensation: For example, in New York, the pay rate will be between $75,000 - $94,000 (highly experienced). The specific hiring rate will depend on qualifications, prior experience, and geographic location.