Business Intelligence Analyst (Remote)

Position Overview

This position will support the modernization and redesign of the utilization management department. It utilizes data analytics to extract value from information and develops data visualizations and operational dashboards in PowerBI to support data‐driven decision making. The incumbent will work remotely from within the greater Baltimore metropolitan area with periodic visits to a CareFirst location for meetings, training, or other business-related activities.

Location: Greater Baltimore metropolitan area
Salary: $69,048 - $137,137

Key Responsibilities

• Provides healthcare analytics support to generate insights in the form of dashboards, metrics, or reports for UM-related solutions.
• Operates as a thought partner with business leads to perform both proactive and reactive analysis for key stakeholders while deriving insights between key metrics and their drivers.
• Develops meaningful reports and analysis for the UM leadership team, team members, and related stakeholders and presents findings.
• Monitors key performance indicators and balanced scorecards to aid in improved decision-making.
• Supports infrastructure that fosters analytical rigor and develops models and tools that drive healthcare strategy.

Required Qualifications

• Education: Bachelor's Degree in Statistics, Mathematics, or a related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience.
• Experience Required: 3 years experience with business intelligence tools, data analytics, and/or database management systems.
• Demonstrated ability to meet established deadlines, handle multiple customer service demands, and provide effective communication.

Preferred Qualifications

• Qualifications: Certified Business Intelligence Professional or Certified Business Analysis Professional (CBAP).
• Experience creating dashboards to support internal productivity reporting and external KPI reporting.
• Knowledge of utilization management from a payer perspective.
• Experience in designing operational dashboards using PowerBI for data-driven decision making and ensuring reliable, accurate daily data for operations and reporting.
• Overall technical understanding of Guiding Care, Facets, and other key systems with an ability to collaborate effectively across various teams.
• Ability to translate technical complexities to key business stakeholders and adapt within a fast-paced environment.

Benefits & Perks

• Benefits: Comprehensive benefits package including incentive programs/plans and 401k contribution programs.
• Access to ongoing training and professional development opportunities.
• Occasional on-site collaboration within a supportive team environment.