ATM / Branch Automation Field Technician

Job Summary:

The ATM, ITM & TCR Branch Automation Technician is responsible for the installation, maintenance, and servicing of branch automation equipment at financial institutions. This includes Automated Teller Machines (ATMs), Interactive Teller Machines (ITMs), Teller Cash Recyclers (TCRs), currency dispensers, coin machines, and related hardware/software systems. This technician ensures optimal uptime, performance, and customer satisfaction while supporting the technological needs of banks and credit unions.

Key Responsibilities:

Installation & Service

• Install, service, upgrade, and maintain:
• * NCR, Hyosung ATMs and ITMs
• TCRs (e.g., ARCA, ATEC Nautilus Hyosung, CIMA)
• Cash dispensers, coin counters, and cash recyclers
• Related peripherals such as card readers, printers, and security modules
• Perform software configurations and firmware updates
• Troubleshoot mechanical, electrical, and connectivity issues

Network & Systems Support

• Ensure devices are connected to network infrastructure and financial host systems
• Collaborate with bank IT departments and third-party processors (e.g., FIS, Jack Henry, CO-OP)
• Assist with IP assignments, VPN configurations, and remote monitoring setups

Customer Service & Compliance

• Provide on-site technical support with professionalism and urgency
• Educate branch personnel on proper use and maintenance of equipment
• Follow all compliance and security protocols specific to financial institutions (e.g., PCI, FFIEC)

Reporting & Documentation

• Document service calls accurately using field service software (e.g., NetSuite FSM, ServiceTitan)
• Track parts usage, device serial numbers, firmware versions, and service outcomes
• Perform regular preventive maintenance and submit inspection reports

Teamwork & Operations

• Coordinate with dispatch and project management for efficient routing and workload balancing
• Maintain proper inventory of tools, parts, and service kits
• Participate in on-call rotation and after-hours service coverage as needed

Qualifications:

Required:

• Proficiency with low-voltage wiring, mechanical assembly, and basic networking
• Strong troubleshooting and diagnostic skills
• Valid driver’s license with clean driving record
• Ability to pass background checks for access to financial institutions

Preferred:

• 2+ years of experience servicing ATMs, ITMs, or TCRs in the field (not required)
• OEM certifications (e.g., NCR, Hyosung) (not required)
• Experience with branch transformation solutions or self-service banking systems
• Understanding of financial host systems and transaction processing
• Familiarity with cash security protocols and branch integration environments

Work Environment & Physical Demands:

• Travel to bank and credit union branches throughout a defined territory
• Work indoors in secure or semi-secure areas; occasional work in ATM vestibules or exterior kiosks
• Must be able to lift 50–75 lbs, use hand tools, and work in confined areas
• Occasionally required to work early mornings, evenings, weekends, or holidays

Company Description

STS Group was formed by front-line technicians who understood that customer service should be a top priority. With this intense focus on service, STS Group has experienced tremendous growth, quickly becoming the Southeast region’s largest and strongest provider of financial security equipment and ATMs. Our reputation is unsurpassed, and with our involvement in LSCU, CUES, B2L and our endorsement by the Alabama Bankers Association, it is quickly spreading throughout the region.

We consistently uphold our standard of delivering elite service and flawless products. If you're eager to become part of our exceptional team and make a positive impact, we invite you to apply now! Your chance to "be a hero" in our company awaits – send your resume today and embark on an exciting journey with us!