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 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
 <p style="margin-bottom: 15px; line-height: 1.6;">Rolland Reash Plumbing is seeking a friendly, organized, and professional Customer Service Representative / Receptionist to join our team. This role is the first point of contact for our customers, providing exceptional service, scheduling appointments, and supporting the office team. <strong>Location:</strong> Jacksonville, FL</p>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Greet customers in person and over the phone.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Schedule service calls and appointments accurately.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Maintain customer records and update CRM Service Titan systems.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Assist with office administrative tasks as needed.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Ensure a professional, welcoming office environment.</li>
 </ul>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Strong verbal and written communication skills.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Organized, detail-oriented, and able to multitask.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Customer-focused with a positive attitude.</li>
 <li style="margin: 10px 0; line-height: 1.6;">Experience with CRM systems a plus.</li>
 </ul>
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 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Benefits &amp; Perks</h2>
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 <li style="margin: 10px 0; line-height: 1.6;"><strong>Compensation:</strong> Hourly Rate: $20 an hour - $25 an hour (based on experience)</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Benefits:</strong> Health Insurance (Medical, Dental, Vision, and Life coverage), 401(k) with company match, Paid Time Off (PTO)</li>
 <li style="margin: 10px 0; line-height: 1.6;">Supportive, team-oriented environment</li>
 <li style="margin: 10px 0; line-height: 1.6;">Opportunities for growth and development</li>
 <li style="margin: 10px 0; line-height: 1.6;">Be part of a trusted, award-winning company</li>
 </ul>
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Customer Service Rep.

Job Description

Position Overview

Key Responsibilities

Required Qualifications

Benefits & Perks

Required Skills