Customer Service Reps/Admin Assistant

Position Overview

CleanTech Environmental has been providing professional environmental services in California for over 15 years. As a one‐stop shop for all hazardous waste and parts washer service needs, CleanTech builds trusting relationships with customers by delivering outstanding service. In this role as a Customer Service Rep/Admin Assistant, you will support claims deduction management and administrative activities, serve as a liaison for the Sales Team, and respond to customer inquiries in a call center environment.

Key Responsibilities

• Claims Deduction Management.
• Administrative Support and maintaining effective communication as a liaison for the Sales Team.
• Interface with customers and clients to ensure outstanding customer service.
• Manage promotions forms, ensuring process efficiency through consistent application and training.
• Using a computerized system to respond to customer inquiries in a call center environment.
• Gather and research information, resolve inquiries, and log customer calls.
• Communicate appropriate options for timely resolution of issues.
• Inform customers about available services and assess their needs.
• Respond to telephone inquiries and complaints using standard scripts and procedures.
• Assist in planning and implementing department goals, offering recommendations to improve efficiency and effectiveness.
• Provide functional guidance, training, support, and assistance to lower level staff.
• Schedule work to ensure accurate phone coverage and prioritize calls, escalating when necessary.
• Prepare standard reports to track workload, response time, and quality of input.

Required Qualifications

• High School Diploma or GED equivalent.
• Experience effectively implementing change with demonstrated results in execution.
• Prior leadership experience in developing and selecting teams in customer service.
• Availability to work all shifts, weekends, and holidays based on business needs.
• Ability to work 35-40 hours per week.
• Qualifications: Proficiency with Microsoft Office Suite (spreadsheets, word processing, presentation development).