Client Experience Associate

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Client Experience Associate within PNC's Retail Banking organization, you will be based in Pittsburgh, PA in our Fifth Avenue branch. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Key Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience. Applies basic product and procedural knowledge to help identify, mitigate and resolve customer problems effectively to drive customer loyalty.

Required Qualifications

• Customer Focused: Knowledgeable of the values and practices that put customer needs and satisfaction as primary considerations in all business decisions, enabling the creation of customized customer solutions.
• Managing Risk: Assesses and effectively manages the risks associated with business objectives and activities in line with PNC's Enterprise Risk Management Framework.

Preferred Qualifications

• Accountability
• Banking
• Branch Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales

Benefits & Perks

• Medical/Prescription Drug Coverage with a Health Savings Account feature
• Dental and Vision Options
• Employee and Spouse/Child Life Insurance
• Short and Long-Term Disability Protection
• 401(k) with PNC match, Pension and Stock Purchase Plans
• Dependent Care Reimbursement Account and Back-up Child/Elder Care
• Adoption, Surrogacy, and Doula Reimbursement
• Educational Assistance, including select fully paid programs
• Robust Wellness Program with Financial Incentives
• Maternity and/or Parental Leave
• Up to 11 Paid Holidays each year
• 9 Occasional Absence Days each year
• 15 to 25 Vacation Days per year, depending on career level and years of service