Claims Administrative Support Specialist

Position Overview

Are you a detail-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? If so, Progressive may have the perfect opportunity for you as a Claims Administrative Support Specialist! In this role, you will play a crucial part in our claims handling process by recording and documenting claim information accurately, responding to customer inquiries, and assisting with file management. Our ideal candidate is organized, demonstrates excellent communication skills, and efficiently handles multiple tasks. If you have a strong customer service background and a desire to work in the insurance industry, we encourage you to apply for this exciting opportunity!

Progressive is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Key Responsibilities

• Accurately record and document claim information in a timely manner.
• Provide exceptional customer service to both internal and external customers.
• Respond to customer inquiries and provide prompt and accurate information.
• Assist with file management, including organizing and maintaining claim documents.
• Work efficiently in a fast-paced and dynamic environment.
• Maintain a high level of attention to detail while handling multiple tasks.
• Collaborate with the claims team to ensure accurate and timely processing of claims.
• Follow company guidelines and procedures to ensure compliance with regulations.
• Communicate effectively with customers, colleagues, and management.
• Identify and escalate any potential issues or concerns to the appropriate parties.
• Continuously seek opportunities for improvement and provide suggestions to enhance processes.
• Maintain confidentiality and handle sensitive information with discretion.
• Complete additional administrative tasks as assigned by management.