Assessment Specialist

Position Overview

Do you want to join an organization that invests in you as an Assessment Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference.

The Virtual Patient Logistics Center (VPLC) Assessment Specialist (AS) supports hospital functions within the emergency department and inpatient medical units. Per Physician or Nurse Practitioner/Physician Assistant order, Assessment Specialists provide level of care assessments and recommendations (LOC) for patients presenting in acute mental health crisis and with other behavioral/mental health concerns. The Assessment Specialist will confer with the ordering physician, clinical hospital staff, and patient collaterals to appropriately evaluate risk and develop safety planning recommendations. This position functions within a remote centralized team model and will offer support to all in-scope division partners across the HCA enterprise.

Key Responsibilities

• Respond to requests for assessment in facilities and locations serviced by an in-scope Patient Logistics Center (PLC).
• In partnership with the Patient Logistics Specialists (PLS), process new requests for level of care assessments via the case queue.
• Adhere to confidentiality guidelines and ensure EMTALA and HIPAA compliance at all times, reporting any concerns to leadership immediately.
• Coordinate communication among collateral contacts, hospital staff, leadership, and local PLC staff for thorough assessments.
• Respond to assessment requests as soon as possible and no later than 60 minutes from the initial request.
• Confer with the ordering physician regarding the appropriateness of a patient’s legal status based on presentation and engagement during assessments.
• Demonstrate knowledge of all state mental health/civil commitment laws for each state supported by VPLC.
• Complete detailed Risk Assessments within one of the utilized EHR systems and document Safety Plan recommendations accordingly.
• Complete assessments in a timely manner with high quality clinical care, including initial assessments, chart reviews, clinical interviews, and documentation.
• Engage with patients remotely via tele-video platforms to conduct proper clinical evaluations.
• Collaborate with hospital departments to manage behavioral health assessment needs throughout the patient admission, treatment, and discharge process.
• Track individual performance using key performance indicators and quality metrics shared by leadership.
• Participate in internal clinical learning opportunities and meet continued education expectations as required by the licensing board.

Required Qualifications

• Possess a thorough knowledge of current behavioral health concepts, principles, and treatment methods.
• Able to navigate technology solutions with minimal guidance and support.
• Comfortable with Telehealth solutions and providing care through virtual platforms.
• Demonstrate strong multitasking skills to efficiently navigate multiple systems during shifts.

Preferred Qualifications

• Education: Master’s Degree in the field of Mental Healthcare
• Experience Required: Prefer 2 years’ experience in a behavioral/mental healthcare setting performing clinical duties, including assessment
• Qualifications: Prior management/supervisory experience in a healthcare-related field preferred
• Qualifications: Must hold and maintain licensure as a mental health professional (e.g., LCSW, LPC, LMHC, LP, etc.) within the state of residence
• Qualifications: (LCSW) Clinical Social Worker, or (LPC/LMHC) Licensed Professional/Mental Health Counselor, or (LMFT) Licensed Marriage and Family Therapist, or (LMSW/RCSW-I) Licensed Master Social Worker/Reg Clin SW-Intern, or a Master’s Degree obtained within 6 months of employment start date

Benefits & Perks

• Benefits: Comprehensive medical coverage including prescription drugs, behavioral health, telemedicine services, and AirMed medical transportation
• Benefits: Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and supplemental health protection plans
• Benefits: Free counseling services and resources for emotional, physical, and financial wellbeing
• Benefits: 401(k) Plan with a 100% match on 3% to 9% of pay
• Benefits: Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Benefits: Family support including fertility, family building benefits, and adoption assistance
• Benefits: Referral services for child, elder, and pet care, as well as home and auto repair, event planning, and more
• Benefits: Consumer discounts through Abenity and Consumer Discounts
• Benefits: Retirement readiness, rollover assistance services, and preferred banking partnerships
• Benefits: Education assistance including tuition, student loan support, certification support, and dependent scholarships
• Benefits: Colleague recognition program
• Benefits: Time Away From Work Program including paid time off, paid family leave, and long- and short-term disability coverage
• Benefits: Employee Health Assistance Fund offering free employee-only coverage based on income