[Remote] Healthcare Broker Support Representative - Remote - Owing Mills/ Canton MD

Position Overview

Elite Technical is seeking a Healthcare-focused, Sales Broker Support Representative to assist their client's internal Broker Team with sales-related coordination and activities. This is a REMOTE position open to candidates in the USA. The role involves providing support for sales and retention, serving as a liaison for sales-related issues, and collaborating with leadership and sales teams.

Key Responsibilities

• Provides service to internal and external sales agents by responding to inquiries and escalations, resolving agent sales-related issues, requests, and complaints. Coordinates matters such as agent onboarding, commissions, supply orders, fulfillment, and monitors sales portals.
• Serves as a market segment product expert; remains updated on legislative changes and regulatory updates, and educates individuals, brokers, and FMOs on Medicare insurance options and processes/guidelines.
• Develops and maintains strong relationships with internal staff and account support teams to resolve sales-related inquiries and escalations, supporting growth in new Medicare sales and retention of existing business.
• Provides regular updates to management on identified and outstanding issues, collaborates with internal teams and external vendors to facilitate, monitor, and track issues, and acts as liaison between sales teams and management.
• Reports patterns, trends, or issues that could prevent contracted brokers from successfully enrolling members.

Required Qualifications

• 3+ years’ experience supporting the Healthcare Payor industry in a sales and/or broker support role.
• Basic understanding of Medicare and a strong grasp of the healthcare payor sector.
• Proficiency in Salesforce or a similar CRM system.
• Strong experience with the MS Office Suite.
• High School Diploma.