Business Analyst - Custom Software Development

Position Overview

Business Analyst – Custom Software Development (Mid–Senior Level) in Phoenix, AZ (Hybrid) with an Employment Type of Open-Ended Contract is responsible for defining and shaping software solutions for organizations ranging from early-stage startups to enterprise and public-sector clients. In this role, you will dive deep into business problems, identify true requirements, and convert them into clear, technical artifacts for engineering teams. Operating in a highly collaborative, Agile, product-centric environment, you will thrive on iteration, clarity, and problem-solving.

Key Responsibilities

• Lead requirements discovery sessions with internal and client stakeholders
• Document business needs, user stories, acceptance criteria, and workflows
• Translate complex business processes into intuitive software behaviors
• Facilitate workshops, interviews, and technical deep-dives
• Support UX, engineering, and QA with detailed functional specs
• Identify gaps, dependencies, and edge cases early
• Help shape product roadmaps and feature prioritization
• Maintain alignment and transparency throughout the SDLC

Required Qualifications

• 4–10+ years as a BA supporting custom software development
• Strong analytical, documentation, and systems-thinking skills
• Experience in startup, product, or fast-paced iterative environments
• Ability to engage with clients and uncover true business needs
• Expertise with Agile/Scrum frameworks and tools
• Skilled collaborator with developers, UX, QA, and product teams
• Comfortable working across multiple industries and domains