Position Overview

We are seeking an experienced and dynamic Front Office Manager to lead the welcome experience at a boutique luxury property in Manhattan. This leadership role is pivotal in shaping first impressions, ensuring guest satisfaction, and maintaining seamless front-of-house operations in a refined hospitality environment. The ideal candidate brings a sophisticated presence, strong emotional intelligence, and a passion for delivering world-class service. You will oversee daily operations of the front desk and concierge, coach and inspire a guest-centric team, and uphold the highest standards of discretion, efficiency, and professionalism.

Key Responsibilities

• Champion a culture of elevated hospitality and impeccable service across all touchpoints
• Supervise front-of-house operations including check-in/check-out, concierge services, and guest relations
• Ensure the privacy, security, and comfort of all guests and staff
• Resolve guest issues with grace, urgency, and creativity, maintaining a solutions-first mindset
• Lead, mentor, and support a high-performing team, setting clear expectations and fostering continuous development
• Partner with senior management on operational strategies, training, and brand standards
• Monitor performance metrics and guest feedback to drive improvements and personalize the guest journey

Required Qualifications

• 5–7 years of progressive experience in luxury hospitality, including 2+ years in a front office leadership role
• Strong understanding of front desk systems and workflows; Opera or similar PMS experience preferred
• Bachelor's degree in Hospitality Management or a related field is advantageous
• Exceptional communication, leadership, and interpersonal skills
• Flexible availability, including weekends, evenings, and holidays; occasional travel may be required
• Multilingual abilities are a plus