Telecommunications Lead - (Voice)

Position Overview

The Telecommunications Lead will act as the liaison between end users and the Information Management (IMIT) department, overseeing all service delivery issues. This role is responsible for managing both Cisco Voice over Internet Protocol (VoIP) and Analog environments, along with mobile telecommunications devices (including iPhones, iPads, mobile cellular wireless devices, mobile Wi‑Fi, and hands‑free tools such as Vocera). The position also involves developing telecommunication documentation for operational sustainment, leading telecommunication projects, and ensuring compliance with DoD audit readiness requirements and the Risk Management Framework (RMF).

Key Responsibilities

• Manage Cisco VoIP and Analog telecommunications environments.
• Oversee mobile telecommunications devices (iPhones, iPads, mobile Wi‑Fi, etc.).
• Develop and maintain telecommunications documentation for operational sustainment.
• Lead telecommunication projects involving the implementation of new technologies.
• Manage objects, workloads, workflows, demand, and capacity management for all employees.
• Monitor and assign tickets to the telecom team within ServiceNow.
• Acquire or maintain advanced knowledge of TCP/IP, VLANs, DNS, and DHCP.
• Display proficiency in ITIL Incident Management to resolve service delivery issues.
• Ensure compliance with DoD 8140/8570 audit readiness requirements.
• Meet required certifications for privileged-level access, including Security+, CCNA, and Cisco Call Manager certifications.
• Assemble technical documents and provide detailed analysis of business system functions using Microsoft Office Suite (Word, Excel, Access, Project, PowerPoint, and Visio).
• Provide guidance and mentorship to junior team members.
• Interface with high-level government and military personnel to translate business needs into functional requirements.
• Communicate effectively with colleagues across the IT department to understand and fulfill client needs.