Lead Digital Account & Project Manager (Website & Development Focus)

Position Overview

Once Upon a Time Hospitality is a leading boutique agency specializing in hotel and restaurant branding, websites, and marketing. We transform spaces into immersive guest experiences with lasting brand impact. Our client portfolio ranges from boutique hotels to renowned culinary destinations. Once Upon a Time Hospitality is seeking a detail-oriented, technically fluent Lead Digital Account & Project Manager to lead hotel and restaurant website builds from discovery through launch and beyond. In this role, you will manage daily workflows for development teams, ensure deliverables meet both client and brand expectations, and serve as the primary contact for internal and client stakeholders. This position is deeply rooted in website project leadership—from sitemaps and specifications to QA and go-live—with additional responsibilities in managing digital marketing assets for retainer clients.

Key Responsibilities

• Client Communication & Strategic Guidance: Act as the main client-facing contact throughout the website project lifecycle; translate business goals and brand needs into structured digital plans and roadmaps; set expectations, communicate progress, and provide guidance on timelines, deliverables, and technical tradeoffs; and guide clients through content submission, feedback cycles, and launch planning.
• Website Projects (Primary Focus): Manage website projects from inception through launch, including discovery, scoping, timeline creation, content coordination, QA, and delivery; serve as the bridge between client teams and internal developers/designers ensuring clarity of requirements; own technical documentation such as timelines, sitemaps, use cases, content trackers, and feedback logs; conduct comprehensive QA across browsers and devices; coordinate and prioritize tasks using project management tools like Jira; and facilitate problem-solving on technical issues.
• Digital Marketing (Secondary Focus): Support retainer clients with digital deliverables such as landing pages, display ads, and seasonal campaigns; brief and manage internal teams on digital design and content needs across marketing channels; maintain marketing task calendars and track retainer scope/hours; and ensure creative materials align with brand standards and deadlines.

Required Qualifications

• 4+ years of experience managing website projects and development teams in an agency or client services setting.
• Strong command of web production workflows including UX/design handoff, front-end/back-end development, QA, and deployment.
• Excellent project planning and documentation skills (timelines, roadmaps, specs, tickets).
• Proficiency with project management tools such as Jira, Asana, or similar.
• Confident communication with both clients and internal stakeholders, with an ability to simplify technical concepts for non-technical audiences.
• Experience working with hospitality, luxury, or fine dining brands.
• Hands-on experience with CMS content entry and website updates.
• High attention to detail, sense of ownership, and ability to manage multiple complex projects simultaneously.
• Based in New York City and legally eligible to work in the U.S.
• Availability for a minimum of three days per week in-person in the New York office.

Preferred Qualifications

• Working knowledge of analytics, SEO, or ADA compliance.
• Familiarity with hospitality tech such as booking engines or CRM integrations.
• Experience producing creative briefs and reviewing marketing-focused design work.
• Copywriting or content editing experience is a plus.

Benefits & Perks

• Opportunity to lead website builds for top hospitality brands.
• Collaboration with an experienced team of designers, developers, and strategists.
• Medical, dental, and vision benefits, as well as paid time off and paid holidays.