Sales Manager, North America

Position Overview

Fueling the business of fun. Not just a game-changer, it's a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.

With Embed's platform, a business (single or multi-location) has real-time visibility and control across the entire operation – a full range of games management, real-time prize inventory, guest party planning and bookings via mobile, integrated point-of-sales including bundles and upsell packages, self-recycling game card kiosks and so much more. We have offices across the globe (USA, EMEA, and Asia) and over 1,000 customers with more than 3,000 installations in 56 countries. We are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.

Position Summary: The Sales Account Manager plays an essential role in increasing market share of Embed with a disciplined focus on industry trends, emerging customers, vendor relationships, and garnering referrals. The primary focus is on new sales management with a secondary focus on growing existing accounts. This position is responsible for finding opportunities, nurturing new leads and closing deals. Travel to focus on new and existing customers is important in this role.

Key Responsibilities

• Generate profitable revenue from new and/or existing accounts.
• Achieve sales quotas and ensure regular face-to-face customer interactions through sales presentations.
• Collaborate with cross-functional teams to explore new business opportunities.
• Establish productive relationships with key personnel and decision makers within assigned regions and customers.
• Maintain daily contact with prospects, leads, and opportunities, logging all activity into Salesforce.
• Participate actively in business development from prospect research to developing clear and effective proposals/quotations.
• Expedite the resolution of customer problems and complaints, escalating issues when necessary.
• Ensure inbound customer communication is appropriately channeled and addressed in a timely manner.
• Coordinate with multiple departments to meet sales objectives and performance goals.
• Provide technical demonstrations and/or training to prospective customers and new clients as needed.
• Participate in marketing activities such as trade shows, regional campaigns, and sourcing testimonials.
• Maintain strong industry knowledge to identify evolving trends and provide feedback to leadership.
• Travel to source new customers, visit existing ones, and perform market research.
• Build relationships with industry vendors to gain referrals and enhance both personal and company brand.

Required Qualifications

• Minimum of 3 years' sales experience required.
• Degree in Business, Marketing, or IT preferred but not essential.
• Experience in technology or software sales is highly regarded.
• Strong prospecting, networking, lead qualification, and closing skills.
• Experience in solution-type sales with proficiency using CRM systems (Salesforce.com preferred).
• Proficient in MS Office, especially Excel and PowerPoint.
• Client-focused attitude with excellent verbal and written communication skills.
• Basic technical understanding of computing, point-of-sale, and hospitality systems.
• Strong organizational and time management skills with the ability to meet deadlines under pressure.
• Ability to work independently and collaboratively across varied internal groups and international offices.
• Must be available to travel as needed (minimum of 1 week per month).

Benefits & Perks

• PPO Medical coverage with four plan options to choose from based on individual needs.
• PPO Dental & Vision (company paid for employees only).
• Life Insurance, Short & Long-Term Disability (company paid).
• Accident, Critical Illness, and Hospital Confinement coverage.
• 401(k) with generous company match (100% of the 1st 3% employee contribution and 50% on the next 2%).
• Paid time off including vacation, sick leave, holidays, and birthday leave.
• Free parking and access to a fitness center in the office building.
• Robust Learning Management System for employee growth and development.