Winner's Circle - Customer Service

Position Overview

At Dave & Buster's, no two days are ever the same. Enjoy flexible schedules that can accommodate school or other jobs while serving hundreds of people. In our Winner's Circle position you ensure that Guests' initial impressions are positive and welcoming by guiding them through a unique midway experience enhanced by a blend of food, drinks and games. Applicants can expect an attractive benefits package including medical, dental, vision, 401K, FREE GAMES and more. Compensation: from $7.25 - $11.75 per hour.

Key Responsibilities

• Delivers an unparalleled Guest experience through the best combination of food, drinks and games.
• Keeps immediate supervisor promptly informed of any problems or unusual matters and takes corrective action or suggests alternatives.
• Provides timely and accurate service while managing wait times and communicating with Guests, Team Members, and Managers.
• Greets Guests with a positive attitude and enthusiasm upon entering.
• Assists Guests with all requests, answers questions, and offers recommendations.
• Provides game assistance by promptly notifying Support Technicians or Management as needed.
• Bids farewell to Guests, ensuring satisfaction and inviting them to return.
• Notifies the Manager of any Guest that appears unhappy.
• Practices proper cost controls by accurately weighing tickets and scanning merchandise.
• Stocks, displays, and secures merchandise in all storage areas.
• Reconciles tickets and merchandise inventory.
• Conducts merchandise inventory during and after shift, if applicable.
• Checks and restocks necessary supplies, bringing all areas up to standard and discussing issues with the Manager.
• Reviews the cleanliness and organization of the Winner's Circle; ensuring all plush and shelves are stocked, cleaned, and maintained.
• Sets up displays to increase Guest traffic and promote sales.
• Assists other Team Members as needed.
• Maintains a favorable working relationship with colleagues to foster a cooperative and harmonious work climate.
• Must be at least 16 years of age.

Required Qualifications

• Be friendly and able to smile frequently.
• Work days, nights, and/or weekends as required.
• Work in a noisy, fast-paced environment with distracting conditions.
• Read and write handwritten notes.
• Lift and carry up to 30 pounds.
• Move about the facility and stand for long periods.
• Walk or stand 100% of the shift.
• Reach, bend, stoop, mop, sweep and wipe frequently.

Benefits & Perks

• Compensation: $7.25 - $11.75 per hour
• Medical benefits
• Dental benefits
• Vision benefits
• 401K plan
• FREE GAMES and more