Position Overview

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. A regional Field Service Technician will be responsible for performing Field Service activities for all local Orange EV Vehicles. You will diagnose, repair, and provide root cause analysis; evaluate Remote Monitoring System data to identify performance-related concerns and study vehicle utilization; accurately record all service work and develop pertinent reports; collaborate with customers and third-party service providers; provide technical support for sales and marketing efforts; perform field upgrades or retrofits; and facilitate tool and parts warehousing. With assistance from the Service Team, you will plan and execute a complete service strategy for the region.

Key Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
• Represent Orange EV in the upmost professional manner.
• Utilize Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record keeping system.
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with site manager and electrician regarding logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare a thorough report on condition.
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs.
• Provide a secure remote location for tools, parts, and other necessary items.
• Deliver Operator and Maintenance training, as well as support sales and business development efforts.
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Required Qualifications

• High School Diploma; related technical degree preferred.
• Willingness to travel as required for training and to meet service team goals and customer needs.
• 1 or more years’ experience in the automotive or electrical industries.
• Knowledge of principles and processes for providing superior customer service.
• Analytical approach to problem solving.
• Ability to handle multiple functions simultaneously and adjust to rapidly changing priorities.
• Ability to set, prioritize, and achieve goals according to a schedule.
• Ability to execute and follow through on instructions given by a supervisor.
• Knowledge of computer word processing systems.
• Strong written communication skills, including composition, spelling, and punctuation.

Benefits & Perks

• Compensation: $65,000.00 - $75,000.00 per year
• 401(k)
• Employee discount
• Health insurance
• Tuition reimbursement
• Ability to Commute: Fresno, CA (Required)
• Work Location: Remote