District Success Manager

Position Overview

Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. As a District Success Manager, you will work at the intersection of customer success, technology, and education—guiding school districts through successful post‐sales implementations and ongoing engagement with our products. This role is pivotal to support school districts’ learning initiatives and is open to top talent from across the United States and Canada in an office-optional, remote environment.

Key Responsibilities

• Drive successful district implementations from post-sales throughout the lifecycle of the relationship
• Work with CRM and Project Management tools to implement processes that consistently generate high levels of district engagement
• Navigate complex discussions with empathy and confidence, identifying nuanced customer needs and facilitating change management to boost usage and satisfaction with Khan Academy’s products and content
• Manage school district account growth; identify and pursue expansion opportunities
• Represent an in-depth perspective of customer and user needs throughout the company
• Utilize internal tools with fidelity while identifying opportunities to improve their usage over time
• Facilitate professional development sessions for teachers and administrators on effective use of Khan Academy
• Drive improvements to district success playbooks by testing new ideas, measuring results, and collaborating with peers
• Travel 10-15% during a typical year

Required Qualifications

• Strong problem-solving skills using tools and technology, with experience in CRM systems (Salesforce is a plus)
• 2+ years of customer success, account management, or education-focused customer support experience
• Deep understanding of teachers and school districts, with a clear passion for education; experience as a math or science teacher is a bonus but not required
• Outstanding communication skills, capable of concise and persuasive communication in multiple formats
• Strong project management and prioritization skills, with the ability to support and execute dozens of school district accounts simultaneously

Benefits & Perks

• Competitive salaries and annual bonuses
• Ample paid time off as needed – we focus on results, not face time
• Generous parental leave
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
• Opportunity to apply your talents towards a deeply meaningful mission and work on high-impact educational products
• Affinity groups that foster community among diverse groups including parents, Black and Hispanic/Latino, women, gender minorities, and LGBTQIA+ individuals
• Additional benefits such as 401(k) with 4% matching and comprehensive insurance including medical, dental, vision, and life